A s we close 2012, a book,, written by my colleague Ed Horrell,”The Kindness Revolution” (edhorrell.com) comes to mind. Horrell, an expert on customer service, talks about companies that “get it” and those that don’t.
Local Sports
A s we close 2012, a book,, written by my colleague Ed Horrell,”The Kindness Revolution” (edhorrell.com) comes to mind. Horrell, an expert on customer service, talks about companies that “get it” and those that don’t.
Local Sports